ALL OF YOUR QUESTIONS ANSWERED & OUR POLICIES

 

HOW DO I BOOK?

Please use the booking form to send a reservation request to Picnik Society. Picnics must be booked at least 7 days before your preferred picnic date and time. An email notification stating whether or not your request has been accepted will be provided within 24 hours. When your request is accepted, an invoice will be provided to you. Payments are due immediately upon receipt of invoice to secure your date. Reservations are only confirmed upon receipt of payment.

HOW DOES DELIVERY & PICKUP WORK?

Picnik Society will arrive at your location 1 - 1.5 hours prior to the start of your event to begin arranging your picnicscape.  A text notification will be sent when the set up is complete (15 minutes before start time). When you arrive we will disappear leaving you to enjoy your picnic experience.  A text notification will be sent 15 minutes before your scheduled end time.  We will return at the scheduled end time to clean up. If you need to leave early you must provide us with a 30 minute notice and remain with the picnic set up until we arrive.

WHAT AREAS DO YOU SERVICE?

We are happy to deliver your outdoor or indoor picnic anywhere in the DFW metroplex. There are no delivery fees for locations within a 20 mile radius of Carrollton, Tx.  Areas within the DFW metroplex but outside of our 20 mile radius will incur a delivery fee. If you have any questions about your potential location please contact us. 

WHERE WILL MY PICNIC BE?

Backyards are the perfect place for picnics.  It gives you lots of privacy and freedom to celebrate the way you want to. We also love living rooms, decks, balconies, front yards, patios, porches, airbnb's and parks. Ultimately it's up to you. However, when choosing a location there are a few things you must consider:


- Is the ground flat, level and dry?

- Is there a restroom facility near by for you and your guests?

- Will you need ADA accessibility for any member of your group?

- Is your preferred location close to accessible parking for unloading and loading?
- Does your preferred location/park allow picnics or require a permit? (Use our preferred park location or contact your local parks and recreation department to inquire about park rules/regulations/permit fees.)

WHAT ARE YOUR PICNIC HOURS?

Our service hours change with the seasons.  We are currently offering picnics between 6pm and 8pm on Fri and between 11am - 8pm Sat - Sun.  Sunset picnics are very popular in the summer and early fall so please book early.

IS FOOD PROVIDED?

Food is not included with any of our packages.  We recommend using one of the many amazing local charcuterie companies in DFW to accommodate your picnic food needs.  Most require advance notice and will deliver to your home.  If you need any recommendations just reach out.  Another popular alternative is ordering take out from your favorite restaurant or stopping by your neighborhood grocer.  Most markets make it super easy to grab & go.  Central Market and Eatzi's Market & Bakery are a couple of our fav's for picnic fare.

WHAT HAPPENS IF IT RAINS?

We know Texas weather is unpredictable, so we require clients to have a plan B in mind when booking their picnic.  If rain is in the forecast for your scheduled picnic we will contact you to reschedule or we will give you the option to move your outdoor picnic to an indoor or covered location of your choice.  Rain checks must be used within 3 months of your original purchase date.

CAN I RESCHEDULE MY PICNIC?

Life happens. If you need to reschedule your picnic you must notify Picnik Society at least 72 hours before your scheduled picnic to select a new date or to receive a credit, otherwise you forfeit all paid fees. Your credit must be used within 3 months of your original purchase date. Rescheduling is only allowed once and dates/times are subject to availability.  Don't delay.  

IS ALCHOHOL OR SMOKING ALLOWED?

We do not offer alcoholic beverages.  Clients should research and adhere to the alcohol laws / policies of any venue or public space being used for one of our picnics.  Possession and consumption of alcohol is generally prohibited in public parks.  Picnik Society holds no liability for clients that do not ahere to alcohol ordinances / laws.  Red wine and smoking are strictly prohibited on or near Picnik Society set ups.

ARE PETS ALLOWED?

We love pets immensely, but we are also obsessed with keeping our staff safe & keeping our pillows, linens and rugs allergy free for all clients.  Picnik Society has a very strict pet-free policy.  This means, pets must be put away when Picnik Society staff arrive on site to set up and clean up your picnic.  It also means pets are not allowed on or near Picnik Society set ups, with the exception of service animals.  Service animal clients are subject to pay additional cleaning fees if needed.

WHAT HAPPENS IF WE DAMAGE SOMETHING?

Do not concern yourself with minor spills on our linens. That's what the laundry is for. Damage and loss fees will only be charged to your card when items/equipment are permanently stained, ripped, torn, broken, removed or stolen from the site. Client assumes responsibility for the safety and condition of all items/equipment included in the picnic setup when staff is not on site.  Red wine, red sauces and the like are prohibited on or near Picnik Society set ups to avoid any damage.

WHAT HAPPENS IF WE ARRIVE LATE OR IF WE NEED TO LEAVE EARLY?

Your picnic will start at the time listed in your confirmed reservation and includes a 30 minute grace period. If you do not show or call before the grace period expires we will begin the clean up process.  Unfortunately, no refunds or adjustments in time or price can be made if you arrive late or leave early.  If you need to leave your picnic early you must provide us with a 30 minute notice and remain with the picnic set up until we arrive.  

DO YOU OFFER CUSTOM DECOR THEMES?

We do not offer fully customizable decor or color themes at this time. See "other options" on services page to add unique elements to your picnic or contact us to inquire about small requests.  

WHAT IS YOUR REFUND POLICY?

All sales are final.  We do not offer refunds. We are happy to reschedule your picnic in accordance with our rescheduling policy stated above. 

WHAT ARE THE CLEANING PROTOCOLS / COVID POLICIES?

To ensure safety of staff and clients:

- we properly sanitize and/or disinfect all items after each use

- we provide contactless setup & clean up

- we wear masks and require social distancing of at least 10 feet when setting up/cleaning up at an indoor location

- we provide hand sanitizer at each picnic

we strongly encourage clients to reschedule their picnic if they are experiencing any covid-19 symptoms or have been around anyone who tests positive within 20 days