FREQUENTLY ASKED QUESTIONS & POLICIES
How do I book?
Please complete and submit the booking request form when you are ready to book your picnic. An email notification stating whether or not your request has been accepted will be provided within 24 hours. When your request is accepted, an invoice will be provided to you. Payments are due immediately upon receipt of invoice to secure your date. Reservations are not held or confirmed until receipt of payment.
How does delivery & pickup work?
Picnik Society will arrive at your location 1 - 1.5 hours prior to the start of your event to begin arranging your picnicscape. A text notification will be sent when the set up is complete (15 minutes before start time). When you arrive we will disappear leaving you to enjoy your picnic experience. A text notification will be sent 15 minutes before your scheduled end time. We will return at the scheduled end time to clean up. If you need to leave early you must provide us with a 30 minute notice and remain with the picnic set up until we arrive.
Can I reschedule my picnic?
Life happens. If you need to reschedule your picnic you must notify Picnik Society at least 72 hours (3 days) before your scheduled picnic to select a new date or to receive a credit, otherwise you forfeit all paid fees. Your credit must be used within 3 months of your original purchase date. Picnic appointments are subject to availability so don't delay in rebooking.
What happens if we arrive late or if we need to leave early?
Your picnic will start at the time listed in your confirmed reservation and includes a 30 minute grace period. If you do not show or call before the grace period expires we will begin the clean up process. Unfortunately, no refunds or adjustments in time or price can be made if you arrive late or leave early. If you need to leave your picnic early you must provide us with a 30 minute notice and remain with the picnic set up until we arrive.
Can I customize my picnic decor?
You can add unique elements to your picnic by selecting "other options" from the services page or you can contact us to inquire about small requests.
Where will you set up my picnic?
Backyards can be the perfect place for our picnics. It gives you lots of privacy and freedom to celebrate the way you want to. We also love living rooms, decks, balconies, front yards, patios, porches, airbnb's and parks. Ultimately it's up to you. However, when choosing a location there are a few things you must consider:
- Is the ground flat, level and dry?
- Is there a restroom facility near by?
- Will you need ADA accessibility?
- Is your preferred location close to accessible parking for unloading and loading?
- Does your preferred location/park allow picnics or require a permit? (Use our preferred park location or contact your local parks and recreation department to inquire about park rules/regulations/permit fees.)
What are your picnic hours?
Our service hours change with the seasons. We are currently offering picnics between 6:00pm & 9:00pm on Fri (8:30pm for outdoor picnics) and between 11am - 9:00pm Sat - Sun (8:30pm for outdoor picnics. Sunset picnics are very popular in the summer and early fall so please book early.
Is alcohol or smoking allowed?
We do not offer alcoholic beverages. Possession and consumption of alcohol is generally prohibited in public parks. Clients should research and adhere to the alcohol laws / policies of any venue or public space being used for one of our picnics. Picnik Society holds no liability for clients that do not ahere to alcohol ordinances / laws. Red wine and smoking are strictly prohibited on or near Picnik Society set ups.
Can I have my pet at the picnic?
We love our furry friends, but we are also obsessed with keeping our staff safe & keeping our pillows, linens and rugs allergy free for all clients. Picnik Society has a very strict pet-free policy. This means, pets must be put away when Picnik Society staff arrive on site to set up and clean up your picnic. It also means pets are not allowed on or near Picnik Society set ups, with the exception of service animals. Service animal clients are subject to pay additional cleaning fees if needed.
What are the cleaning protocols/covid policies?
To ensure safety of staff and clients:
- we properly sanitize and/or disinfect all items after each use
- we provide contactless setup & clean up
- we provide hand sanitizer at each picnic
- we strongly encourage clients to reschedule their picnic if they are experiencing any covid-19 symptoms or have been around anyone who tested positive within the last 10 days
Do you provide services in my area?
We are happy to deliver your outdoor or indoor picnic anywhere in the DFW metroplex. There are no delivery fees for locations within a 20 mile radius of Carrollton, Tx. Areas within the DFW metroplex but outside of our 20 mile radius will incur a delivery fee. If you have any questions about your potential location please contact us.
Is food provided with my picnic?
Food is not included with any of our packages. We recommend using one of the many amazing local charcuterie companies in DFW to accommodate your picnic food needs. Most require advance notice and will deliver to your home. If you need any recommendations just reach out. Another popular alternative is ordering take out from your favorite restaurant or stopping by your neighborhood grocer. Most markets make it super easy to grab & go. Central Market and Eatzi's Market & Bakery are a couple of our fav's for picnic fare.
What happens if it rains?
We know Texas weather is unpredictable, so we require clients to have a plan B in mind when booking their picnic. If rain is in the forecast for your scheduled picnic or the ground is muddy or wet we will contact you to give you the option to move your outdoor picnic to an indoor or covered location of your choice, reschedule or receive a rain check. Rain checks must be used within 3 months of your original purchase date.
What happens if I damage something?
Do not concern yourself with minor spills on our linens. That's what the laundry is for. Damage and loss fees will only be charged to your card when items / equipment are permanently damaged, stained, ripped, torn, broken, removed or stolen from the site. Client assumes responsibility for the safety and condition of all items / equipment included in the picnic setup when staff is not on site. To prevent permanent damage we:
- request that all guests remove their shoes when sitting at the table
- advise clients to refrain from leaning or putting their body weight on the handmade tables
- prohibit the use of flames, red wine, red sauces & the like on or near set ups.
What is your refund policy?
All sales are final. We do not offer refunds. We will happily reschedule your picnic in accordance with our rescheduling policy stated above.